Site visitor — a person who came to the site https://artalexandra.ru without the purpose of placing an order.
The User is an individual, a site visitor who accepts the terms of this Agreement and wants to place Orders in the Online store "Art Alexandra".
The buyer is a person who has accepted a public offer on the terms of this offer, placing orders and purchasing goods from the sole proprietor Nedzvetskaya Alexandra Andreevna, which are presented on the website https://artalexandra.ru for their personal, household and other needs not related to the implementation of entrepreneurial activity.
The seller is an individual entrepreneur Nedzvetskaya Alexandra Andreevna
Online store — the official online store of the Seller Individual entrepreneur Nedzvetskaya Alexandra Andreevna, located at the Internet address https://artalexandra.ru , where the Goods offered by the Seller for purchase are presented, as well as the terms of payment and delivery of Goods to Buyers.
Bank Tochka LLC
Website — https://artalexandra.ru
Product —paintings, giclee, clothes presented for sale on the Website.
An order is a duly executed and placed request from the User, the Buyer (the corresponding fields on the website are filled in in the "Shopping Cart", "Ordering" section) for the purchase and delivery to the address specified by the User, the Buyer / by means of pickup of the Goods selected on the Website.
Acceptance — execution by the Buyer of an order for Goods in accordance with the terms of the Public Offer
1. General provisions
1.1. The Seller sells Goods through the Online store at http://artalexandra.ru
1.2. By ordering Goods through the Online Store, the User agrees to the terms of sale of Goods set out below (hereinafter referred to as the Terms of Sale of Goods). In case of disagreement with this Public Offer, the User is obliged to immediately stop using the service and leave the site http://artalexandra.ru
1.3. These Terms of Sale of goods, as well as information about the Goods presented on the Website, are a public offer in accordance with Article 435 and paragraph 2 of Article 437 of the Civil Code of the Russian Federation. Relations in the field of consumer rights protection are regulated by the Civil Code of the Russian Federation, the Law "On Consumer Rights Protection", the Decree of the Government of the Russian Federation "On Approval of the Rules for the Sale of Goods by Remote means" and other federal laws and legal acts of the Russian Federation adopted in accordance with it.
1.4. The Public Offer may be changed by the Seller unilaterally without notifying the User / Buyer. The new version of the Public Offer comes into force after its publication on the Website and applies to any Order made after publication, unless otherwise provided by the terms of this Public Offer.
1.5.1. The Public Offer is recognized as accepted by the Site Visitor / Buyer from the moment the Buyer places an Order without authorization on the Site, as well as from the moment the Order is accepted from the Buyer through the "Order Form" page of the Site, which opens if you go to the "Place an order" page in the Shopping Cart section.
1.5.2. The contract concluded on the basis of the Buyer's acceptance of this offer is an accession agreement to which the Buyer joins without any exceptions and/or reservations.
1.5.3. The fact of placing an order by the Buyer is an unconditional fact of acceptance by the Buyer of the terms of this Agreement. A buyer who has purchased goods from the Seller's online store (who has placed an order) is considered as a person who has entered into a relationship with the Seller under the terms of this Agreement.
1.6. The retail purchase and sale agreement is considered concluded from the moment the Seller issues the Buyer a cash or commodity receipt or other document confirming payment for the goods.
1.7. By informing the Seller of his e-mail (e-mail address) and phone number, the Site Visitor / Buyer agrees to the use of these means of communication by the Seller, as well as by third parties attracted by him for the purpose of fulfilling obligations to Site Visitors / Buyers, in order to carry out promotional and informational mailings containing information about discounts, upcoming and current promotions and other events of the Seller, about the transfer of the order for delivery, as well as other information, directly related to the fulfillment of the Buyer's obligations under this Public Offer.
1.8. By making an Order, the Buyer agrees that the Seller can entrust the execution of the Contract to a third party, while remaining responsible for its execution.
1.9. The buyer can place an order in the online store at http://artalexandra.ru 24 hours a day, 7 days a week, except for periods
carrying out routine maintenance or technical failures.
1.10. All textual information and graphic images of goods posted on the Site are the property of the Seller or its counterparties. Viewing information or printing pages of the Site is allowed only for personal use.
2.1. The subject of this Public Offer is to enable the User to purchase for personal, family, household and other needs not related to the implementation of business activities, Goods presented in the catalog of the Online store at https://artalexandra.ru by purchasing a Product.
2.2. This Public Offer applies to all types of Goods and services presented on the Site, as long as such offers with a description are present in the catalog of the Online store.
3. The product and the order of purchase
3.1. Registration on the Website is not mandatory for placing an Order.
3.2. The Seller is not responsible for the accuracy and correctness of the information provided by the User when ordering the goods.
3.3. Communication of the User / Buyer with managers and other representatives of the Seller should be based on the principles of generally accepted morality and communication etiquette. It is strictly prohibited to use obscene words, swearing, insulting expressions, as well as threats and blackmail, regardless of the form and to whom they were addressed.
3.4. In the absence of the Goods ordered by the Buyer in the Seller's warehouse, the latter has the right to exclude the specified Goods from the Order / cancel the Buyer's Order, notifying the Buyer by sending an appropriate email message to the address specified by the Buyer during registration. The photos accompanying the Product are simple illustrations to it and may differ from the actual appearance of the Product. The descriptions/characteristics accompanying the Product do not claim to be exhaustive and may contain typos. To clarify information about the Product, the Buyer should contact the Seller through the feedback system specified in the "Contacts" section.
3.5. In case of cancellation of a fully prepaid Order, the cost of the canceled Goods is returned by the Seller to the Buyer in the manner in which the Goods were paid for.
3.6. The Buyer's order is made in accordance with the procedures specified on the Website in the "Shopping Cart" section.
3.7. The Buyer is fully responsible for providing incorrect information, which resulted in the inability of the Seller to properly fulfill its obligations to the Buyer.
3.8. After placing an Order on the Website, the Buyer is provided with information about the expected delivery dates by sending an email message to the address specified by the Buyer during registration.
3.9. The date of delivery of the Goods may be changed unilaterally by the Seller if there are objective reasons, in the Seller's opinion.
4. Order delivery
4.1. Methods, as well as approximate terms of delivery of Goods sold by the Seller, are indicated on the Website in the "Delivery" section at https://artalexandra.ru Specific delivery dates can be agreed upon by the Buyer when confirming the order.
4.2. Delivery is carried out by courier in all cities of Russia and/ or around the world by a transport company and/ or postal service. The territory of delivery of Goods presented on the Website and sold by the Seller is not limited (worldwide) and /or in exceptional cases is determined depending on the type of Goods. In exceptional cases, the territory and/or delivery methods are indicated in the section of the Goods registration and/or specified by the Seller.
4.2.1. Delivery of goods to individual countries may be limited by the legislation of the country of delivery and/or the provisions of individual countries and/or international relations. If the delivery of the goods is restricted, the goods must be returned to the seller in an affordable way, the money paid for the goods will be returned within 10 days in the way that the money was paid for the goods.
4.2.4. For Customers from non-CIS countries, the Seller sends the order without taking into account taxes and duties of the Buyer's country of residence. The shipping price does not include taxes and duties.
4.3. The Seller tries to comply with the agreed delivery terms as much as possible. The Seller is not responsible for possible delays in delivery due to unforeseen circumstances that occurred through no fault of the Seller.
4.4. Upon delivery, the Order is handed over to the Buyer or to a third party specified in the Order as the recipient (hereinafter, the Buyer and the third party are referred to as the "Recipient"). If it is impossible for the above-mentioned persons to receive the Order, the Order can be handed over to a person who can provide information about the Order (shipment number and/or Recipient's full name).
4.5. The risk of accidental loss or accidental damage to the Goods passes to the Buyer from the moment the Order is handed over to him and the Recipient of the Order signs the documents confirming the delivery of the Order. In case of non-delivery of the Order, the Seller reimburses the Buyer for the cost of the Order paid by the Buyer and delivery in full after receiving confirmation of the loss of the Order.
4.6. The cost of delivery of each Order is calculated individually and depends on the chosen delivery method.
4.7. The User understands and agrees that: delivery is a separate service that is not an integral part of the Goods purchased by the Buyer. Claims to the quality of the purchased Goods that arose after receiving and paying for the Goods are considered in accordance with the Law of the Russian Federation "On Consumer Protection" and the warranty obligations of the relevant Seller. In this regard, the purchase of Goods with delivery does not give the Buyer the right to demand delivery of the purchased Goods for warranty service or replacement, does not allow warranty service or replacement of the Goods by visiting the Buyer and does not imply the possibility of a refund of the cost of delivery of the Goods in cases where the Buyer has the right to a refund for the Goods as such, in in accordance with the Law of the Russian Federation of 07.02.1992 N 2300-1 "On Consumer Rights protection".
4.8. The Seller's obligation to transfer the goods to the Buyer is considered fulfilled at the time of delivery of the Goods to the Recipient or receipt of the Goods by the Recipient at the post office or at a pre-agreed place of delivery of the Order (including at the pick-up point).
4.9. Upon receipt of an Order from a transport company or postal service, the Recipient, after paying for the delivered Goods, is obliged to inspect the delivered Goods and perform its opening in the presence of employees of the transport company or postal service, to check the Goods for compliance with the declared quantity, assortment and completeness of the Goods, as well as to check the integrity of the packaging. If there are claims to the delivered Goods (underinvestment, attachment of Goods other than those specified in the inventory of the shipment, manufacturing defects, other claims), the Recipient, in the presence of employees of the transport company or postal service, draws up an Act on the identified inconsistencies. If the Recipient has not filed a claim in the above manner, the Seller is considered to have fully and properly fulfilled its obligation to transfer the Goods.
4.10. In case of return of Goods delivered by means of a transport company or postal service, due to the presence of claims against the Goods, the Recipient is obliged to attach the following documents to the Shipment containing the returned Goods: an application for a refund; a copy of the act on the identified inconsistencies; a copy of the payment receipt; a copy of the inventory of the Shipment; a return form, a photo fixing marriage, the conclusion of the examination (if it is carried out).
5. Payment for the goods
5.1. The price of the goods sold in the Online store is indicated in rubles of the Russian Federation. Payment is made to the accounts specified by the Seller.
5.2. The prices of the Goods are determined by the Seller unilaterally and indisputably and are indicated on the pages of the Online store at http://artalexandra.ru . In case of incorrect indication of the price of the Goods ordered by the Buyer, the Seller informs the Buyer about this in order to confirm the Order at the corrected price or cancel the Order. If it is impossible to contact the Buyer, this Order is considered canceled, except in cases when the price of the Product was reduced and / or turned out to be less than indicated on the pages of the Online store. If the Order has been paid, the Seller returns to the Buyer the amount paid for the Order in the same way it was paid.
5.3. The price of the Goods on the Website can be changed by the Seller unilaterally. At the same time, the price of the Goods ordered by the Buyer is not subject to change. The offer to conclude a contract for a specific product is valid for the duration of the product's stay on the Seller's website, subject to the availability of this product in the Seller's warehouse.
5.3.1. The Buyer can make the payment in the following ways:
• Online payment on the website;
5.3.2. The payment method depends on the availability of delivery options in a particular locality. More detailed information on the methods of payment for the goods is contained in the sections of the site
5.4. Features of payment for Goods using bank cards:
5.4.1. In accordance with the Regulation of the Central Bank of the Russian Federation "On the issue of bank cards and on transactions made using payment cards" dated 12/24/2004 No. 266-P, bank card transactions are performed by the cardholder or a person authorized by him.
5.6. Authorization of bank card transactions is carried out by the Bank. If the bank has reason to believe that the transaction is fraudulent, the bank has the right to refuse to carry out this operation. Fraudulent transactions with bank cards fall under the scope of Article 159 of the Criminal Code of the Russian Federation.
5.7. In order to avoid cases of various kinds of illegal use of bank cards when paying, all Orders placed on the Website and prepaid with a bank card are checked by the Seller.
5.8. The Seller has the right to provide discounts on Goods and establish a bonus program. The types of discounts, bonuses, the order and conditions of accrual are determined by the Seller independently and are indicated on the Website.
5.9. If, when applying the discount / bonus, the recalculated value of the Seller's Goods includes kopecks, such value of the Goods is subject to rounding down to a multiple of 1 (One) ruble.
5.10. When carrying out marketing activities involving the investment of any objects in shipments with the Buyer's Order, the delivery of these investments is carried out at the Buyer's expense. In order to refuse the attachment, the Buyer must contact the Seller through the "Contacts" section.
6. Return and exchange of goods and funds
6.1.1. The return of the Goods sold by the Seller is carried out in accordance with the following return conditions.
6.1.2. The exchange of Goods, if it does not fit the Buyer in shape, size, style, color, size or configuration, is possible within the exchange period of 14 days, not counting the day of purchase.
6.1.3. The return or exchange of goods is possible when: its presentation (packaging, seals, labels), consumer properties are preserved, the completeness of the goods is preserved, as well as a document confirming the fact and conditions of purchase of the specified goods (commodity or cash receipt).
6.2. Return of Goods of proper quality
6.2.1. The Buyer has the right to refuse the ordered Goods at any time before receiving it, and after receiving the Goods — within 14 (Fourteen) days in the retail store, and 14 (Fourteen) days (Online store), not counting the day of purchase, with the exception of Products made to order, according to a creative task, approved by the User/Buyer. The return of Goods of proper quality is possible if its presentation and consumer properties are preserved.
6.2.2. If the Buyer refuses the Goods, the Seller returns to him the cost of the returned Goods, with the exception of the Seller's expenses related to the delivery of the returned Goods by the User / Buyer, within 10 (Ten) days from the date of receipt of the returned Goods at the Seller's warehouse, together with a refund application completed by the Buyer.
6.2.3. If, at the time of the User / Buyer's request, a similar product is not available for sale from the Seller, the Buyer has the right to refuse to execute this Public Offer and demand a refund of the amount of money paid for the specified Product. The Seller is obliged to return the amount of money paid for the returned goods within 10 (Ten) days from the date of return of the Goods.
6.2.4. In order to return the Goods of proper quality (including due to its exchange), the Customer undertakes to carefully pack the Goods (with all components and a full set of accessories specified in the technical documentation for the Goods) and attach the following documents:
• Return form;
• A copy of your passport (or other identity document);
• A copy of the payment receipt.
6.3. Return of Goods of inadequate quality:
6.3.1. A product of inadequate quality means a product that is defective and cannot ensure the performance of its functional qualities, does not meet the requirements specified in the creative task (when making goods to order). The received Product must match the description on the Website. The difference of design elements or design from the description stated on the Website is not a sign of inadequate quality.
6.3.2. The appearance and completeness of the Goods, as well as the completeness of the entire Order must be checked by the Recipient at the time of delivery of the Goods.
6.3.3. Upon delivery of the Goods, the Buyer puts his signature in the delivery receipt in the column: "The order has been accepted, the completeness is complete, I have no complaints about the quantity and appearance of the goods," or in another similar document issued by the Seller, in the column providing for the Buyer to mark the absence of his claims to completeness, quantity and the quality of the Goods. After receiving the Order, claims for external defects of the product, its quantity, completeness and presentation are not accepted.
6.3.4. If the Goods of inadequate quality were transferred to the Buyer and otherwise was not agreed in advance by the Seller, the Buyer has the right to use the provisions of Article 18 "Consumer rights when defects are found in the goods" of the Law of the Russian Federation of 07.02.1992 N 2300-1 "On Consumer Rights Protection".
6.3.5. Claims for the refund of the amount of money paid for the goods are subject to satisfaction within 10 (Ten) days from the date of submission of the corresponding claim (Article 22 of the Law of the Russian Federation "On Consumer Rights Protection").
6.3.6. Refund of funds is carried out by returning the cost of the paid Goods to the bank card specified when ordering the Goods.
6.4. Refund Methods:
6.4.2. via a free courier
6.4.3. Transport company, or postal service, or personally at pick-up points, at the request of the Buyer. The buyer sends the returned goods by parcel with the declared value, without cash on delivery. Parcels sent by cash on delivery are not accepted for return. A completed return application must be enclosed in the parcel. In this case, the Buyer independently returns the goods to the pick-up points and fills out an application in the presence of an employee of the pick-up point (the application form is provided to the buyer at the pick-up point).
7.1. The Seller is not responsible for the damage caused to the Buyer as a result of improper use of the Goods purchased in the Online store.
7.2. The Seller is not responsible for the accuracy and correctness of the information provided by the User when registering or placing an Order.
8. Personal data protection
8.1. The personal data of the User / Buyer is processed in accordance with the Federal Law "On Personal Data" No. 152-FZ.
8.2. When registering on the Website, the User provides the following information: surname, first name, patronymic, contact phone number, email address, delivery address of the goods with the postal code of the city.
8.3. By submitting their personal data to the Seller, the Site Visitor / User / Buyer agrees to their processing by the Seller, including for the purpose of fulfilling the Seller's obligations to the Site Visitor / User / Buyer within the framework of this Public Offer, the Seller's promotion of goods and services, conducting electronic and SMS surveys, monitoring the results of marketing campaigns, customer support, organizing the delivery of goods to Customers, conducting prize draws among site Visitors / Users / Buyers, monitoring the satisfaction of the Site Visitor / User / Buyer, as well as the quality of services provided by the Seller.
8.4. Personal data processing means any action (operation) or a set of actions (operations) performed with or without the use of automation tools with personal data, including collection, recording, systematization, accumulation, storage, clarification (updating, modification) extraction, use, transfer (including transfer to third parties, not excluding cross-border transfer, if the need for it arose in the course of fulfilling obligations), depersonalization, blocking, deletion, destruction of personal data.
8.5. The Seller has the right to send informational, including advertising messages to the User's / Buyer's e-mail and mobile phone with his/her consent, expressed by performing actions that uniquely identify this subscriber and allow to reliably establish his/her will to receive the message. The User / Buyer has the right to refuse to receive advertising and other information without explaining the reasons for the refusal by informing the Seller of his refusal by phone, or by sending a corresponding application to the Seller's email address.
8.7. The Seller receives information about the IP address of the Site Visitor. This information is not used to establish the identity of the Site Visitor.
8.8. The Seller is not responsible for the information provided by the User / Buyer on the Website in a publicly available form.
8.9. The Seller has the right to record telephone conversations with the User / Buyer. At the same time, the Seller undertakes to: prevent attempts of unauthorized access to information obtained during telephone conversations and/or transfer it to third parties not directly related to the execution of Orders, in accordance with paragraph 4 of Article 16 of the Federal Law "On Information, Information Technologies and Information Protection".
8.10. The Buyer agrees and authorizes the Operator and the Operator's counterparties to process the Buyer's personal data using automated database management systems, as well as other software tools specially developed on behalf of the Operator.
8.11. The Buyer has the right to request from the Operator full information about his personal data, their processing and use, as well as to request the exclusion or correction / addition of incorrect or incomplete personal data.
8.12. The Client may refuse to receive mailings, advertising and other information without explaining the reasons in one of these ways:
• The client can choose the parameters of the mailing list or unsubscribe from it by clicking the "Unsubscribe" button in the email;
• The Customer can contact the Seller's Customer Service at the phone number listed on the website itwillbeyours.ru in the "Contacts" section.
8.13. The Seller undertakes not to disclose the information received from the Client. It is not considered a violation for the Seller to provide information to agents and third parties acting on the basis of an agreement with the Seller to fulfill obligations to the client.
9. Validity period of the Public Offer
9.1. This Public Offer comes into force from the moment of its acceptance by the Visitor / Buyer and is valid until the moment of withdrawal of the acceptance of the Public Offer.
10. Additional conditions
10.1. The Seller has the right to assign or in any other way transfer its rights and obligations arising from its relationship with the Buyer to third parties.
10.2. The online store and the services provided may be temporarily, partially or completely unavailable due to preventive or other work or for any other technical reasons.
10.3. The provisions of Russian legislation apply to the relationship between the User/ Buyer and the Seller.
10.4. In case of questions and claims on the part of the User / Buyer, he can contact the Seller by phone or in any other available way. The parties will try to resolve all disputes arising through negotiations, if an agreement is not reached, the dispute will be referred to a judicial authority in accordance with the current legislation of the Russian Federation.
10.5. The court's recognition of the invalidity of any provision of this Public Offer does not entail the invalidity of the remaining provisions.